Virginia Cath's Discussions
SPOCC.Net - Closed Services Still Appearing in Performance Measurement
6 Replies
Started this discussion. Last reply by Luke Canvin Jul 20.
SuportServicesSPFunding.csv - not showing manual payments
12 Replies
Started this discussion. Last reply by Peter Row May 14.
Monitoring SLAs - how do you report this in the SPLS?
Started Jul. 9, 2008
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Yes, deactivating the service is certainly not a viable solution (as it means you'd have to claw-back all the payments you had made for the service's contracts). We'll add a task to our plan.
Just to update.............
Deactivating a service does remove it from the list BUT it takes a while to do as you have to de-activate the contract, all pricing agreements, all QAFs etc etc before you can de-activate the service and then you have th…
Sorry - had not read Luke's reply
Providers would need to access the PIs shortly after closure eg if a service closes on 31st March a PI in respect of that Q4 would still need to be completed but surely we should be able to devise some system where…
This is becoming a huge issue with our providers too. We are receiving daily complaints about it.
Any advice would be appreciated
Dawn
Perhaps we'll add it to the wish list!
I assume you're talking about the drop down list of services shown on the performance management "Download" and "Manage" tabs? If so, you're right, they show all services and not just the current ones. At the moment there is no way to change this.…
We have closed services still appearing in the Performance Measurement area. I have ticked the box in SPOCC requesting that they do not but they are - how can I make sure they don't?
Providers are finding this confusing - especially where we have m…
Yes.
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