Tony Murphy's Discussions
Report showing all contact changes made on SPOCCnet
Started Jul 17
KPI 2 percentages
10 Replies
Started this discussion. Last reply by Tony Murphy Aug 14.
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Hi Luke, I calculated the overall from the core performance indicators and the average from the export performance indicator summary. I have sent the CLG an email to ask how they calculate but have not received a reply yet.
It is odd that the CLG figure doesn't match either the overall or average you have calculated. Which reports did you run to get your figures? Can you contact the CLG to ask how they calculated theirs?
Did we get any further with this? My overall is 80%, my average 61% yet the latest figures from GLG are 74%. How do they get their figure and is there a way of us replicating it?
Anyone know how to run a report on all the contact changes that providers submitted and have then been approved.
The sort of report that Brian is talking about would be very useful for Nottingham also.
Luke
Sorry for delay in responding to this - I wanted to consult with colleagues about what would best meet our needs. We feel it would be very useful for OCC to create a static report that will provide the overall values (not the average) of the p…
Hi Brian, thank you for your examples, they explain the issue well.
The reason the PI Summary export and SP-Bench use the average (rather than overall) values is because there is actually no other way they can work. Both Excel's pivot table used by…
Luke
Could you explain why SPOCC does this calculation in two ways? The 'overall' value is the one that we want - the 'average' one seems meaningless to me. Let me give you an example. In Q1 there are 10 moves of which 8 are positive (80%). In Q2 t…
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Comment Wall (1 comment)
- At 3:13pm on June 6, 2008,
Angela Scott said…
- thanks, put that photo on!
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